- What is the return policy?
- We want you to enjoy your experience at City of Plants. That's why we offer 30 day exchange of mind on non-plant orders. We will happily offer you a refund or exchange if the products are unused and in a resalable condition. Just post them back and we will take care of the rest.
- What are the shipping options?
- We offer a flat rate shipping of $9.95 for Australia wide delivery.
- When will I receive my order?
- Most orders are dispatched within 24 hours from the time your order, so you will be able to get your package within 1-4 business days.
- What do I do if I never received my order?
- Oh no! That is something we hope would never happen to you! In the unlikely event of not receiving your order, please contact us immediately. We will organise a redelivery or refund depending on the circumstances.
- What do I do if I received a defective order?
- Oh no! That is something we hope would never happen to you! In the unlikely event of receiving a defective order, please contact us immediately. We will organise a redelivery or refund depending on the circumstances. Please note that for plant orders, some minor damage may occur but this does not affect the healthiness of the plants. Give it a few days or weeks, new leaves will grow.
- How do I make changes to an order I’ve already placed?
- Please use the chat function on the webpage to contact our friendly customer service team.
- Where are you located?
- We are based in Melbourne however we ship Australia wide. Our plants are grown or sourced locally. For plants, we unfortunately cannot ship to the quarantine states of WA or TAS.
- How do I contact your company if my question isn’t answered here?
- Contact us using the form below and we will get back to you shortly.
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